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Terms & Conditions

TERMS AND CONDITIONS

Thank you for your booking a stay at Craftsman’s Cabin. We can’t wait to welcome you and we hope you enjoy your time here. By making this booking you are entering an agreement with Craftsman’s Cabin. Please read our terms and conditions below.

BOOKINGS
Payment of full Booking Cost is required upon booking. Craftsman’s Cabin handles bookings from persons over 21 years of age. We reserve the right, without giving reasons, to refuse a booking. When you submit your booking through the online reservation system you will receive an automated booking summary e-mail, to the e-mail address provided. Please check the email for any errors. Any issues must always be notified by email or telephone within 7 days following the receipt of the booking confirmation or before the start of your stay if that occurs within 7 days.

CANCELLATIONS
We understand that sometimes things don’t go quite to plan, if you do need to cancel your stay below are our cancellation terms:

Full payment collected at point of Booking

Cancellation terms as follows:

  • More than eight (8) weeks prior to stay – full refund.
  • Six (6) to eight (8) weeks prior to stay – 30% retained with balance refunded.
  • Four (4) to six (6) weeks prior to stay – 50% of Booking Cost retained with balance refunded
  • Less than four (4) weeks – no refund, entire Booking Cost retained.

We recommend taking out travel insurance to cover the event of a cancellation.

We reserve the right to refuse any booking or cancel any bookings subject to refunding any sums you have paid without further liability on our behalf.

We cannot accept responsibility or pay any compensation where the provision of the holiday is prevented or affected by reason of circumstances that amount to “force majeure”. These include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic, pandemic and all similar situations beyond our control.

 

DATE CHANGES
Where possible, we will try to help you change the date of your booking if you can no longer make it, however this is entirely at our discretion, if it’s not possible then the standard cancellation policy will apply. All date changes must be requested more than 4 weeks in advance of the original booking, otherwise standard cancellation policy will apply.

OCCUPANCY
The cabin is designed for a maximum of 4 adults, however, there is room for a travel cot if you wish to bring one. There is room for 2 adults + plus 3 children with children sharing a double bed and one sleeping on the bench sofa for someone under 1.3m tall.
Check-in is from 4pm on the day of your arrival and check-out time is 10.30am. Please let us know when you plan to arrive and we will try our best to have the fire lit and cabin warmed up for you, however this isn’t always possible. We reserve the right to make a surcharge for a departure later than ten minutes from the agreed check-out time, as this adversely affects the time and preparations we can offer the next guests.

CHILDREN
Please ensure children are supervised at all times. Craftsman’s Cabin cannot be held responsible for any accident or injury during their stay.

PETS
We love dogs (you may meet Twiggy our cockador) but the cabin is quite small so we can only accommodate one well-behaved small/medium sized dog by prior arrangement. They must be kept under close control at all times. There is livestock at Home Farm and walkers with other dogs.
There is an additional fee of £25 per dog for the extra cleaning, which will be taken at the time of booking. We will ask the breed of your dog at the time of booking.
Please do not leave your dog in the cabin unattended at any time. We (nicely) but firmly ask they do not go on the furniture or beds. Owners are liable for any damage your dog causes to the cabin or the surrounding farmland and livestock. Please contact us if this occurs. Thank you!
Craftsman’s Cabin cannot be held responsible for any accident or injury to a pet during their stay.
There is an additional fee of £25 per dog for the extra cleaning, which will be taken at the time of booking.

PAYMENTS
Bookings made online can be paid by Visa or Mastercard. Upfront payment is required upon booking.

DAMAGES/BREAKAGES AND CLEANING
For damages or breakages: Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform us. Please let us know if anything gets broken so we can replace it for our next guest. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment for replacement. We reserve the right to take payment from the banking details on file.
The guest is responsible for leaving the accommodation in good order, clean and tidy and in the same condition as they found the cabin on arrival. When vacating, guests must remove all food items and personal belongings and follow instructions about where to place rubbish etc. If the accommodation unit is not left in an acceptable condition and Craftsman’s Cabin has to carry out extra cleaning above and beyond what they would normally expect £ 50 will be charged.

It is the guest’s responsibility to close windows and lock the cabins when they are not on site. Craftsman’s Cabin cannot be held responsible for the guest’s personal property which is not locked away inside the cabin. Guests bringing their own bicycles should ensure they are locked and left outside the cabin, please bring locks with you. CC cannot be held responsible for damage or theft to bicycles left on the property. Bicycles are not permitted inside the cabin.

HOUSE RULES
In order to make your stay at CC as lovely as possible, we ask that all guests behave in a considerate and safe manner to all people and animals onsite. We ask that there are no high noise levels after 9.00p.m, with all noise to stop by 11.00 p.m. We do not allow amplified music or drumming.

The fire pits/ BBQs fire bowls must be kept within the designated areas, and only wood provided/purchased from us can be used for wood burning stoves /fire bowls. Fireworks and sky lanterns are not allowed as they pose a risk of fire and are a danger to livestock.
We hope you love and respect the natural environment as much as us. We ask that you follow the Countryside Code at all times:
·       Leave gates as you find them, closing a gate if found closed.
·       Keep to public footpaths.
·       Do not walk across crops (this includes long grass).
·       Leave no trace on the land. We provide a variety of bins in your accommodation. There are opportunities for recycling through our labelled bin system.

If there are serious breaches of the terms and conditions, we may ask you to terminate your stay without a refund.

NO SMOKING POLICY
The cabin is a NO SMOKING PROPERTY. Smoking is strictly prohibited inside the cabins. Failure to comply will result in an additional fee of £400 to cover deep cleaning and re-decoration. Any guests smoking outside of the hut are responsible for disposing of their cigarette butts safely in a bin and must not litter the surrounding area.

COMPLAINTS
We try exceptionally hard to ensure your stay with us is memorable for all the right reasons, and our many returning guests testify to the excellence of our service.  However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the guest to make any such problem known to us immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. We will make every endeavour to rectify any identified problems as soon as is reasonably possible. Email hello@craftsmanscabin.co.uk

MISCELLANEOUS
Whilst every care is taken to provide a true and accurate description of the property on our website, in marketing and in email communications, over time alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
Please note that essential maintenance activities may be carried out on or in the accommodation during your stay without you being entitled to any compensation.

PERSONAL DETAILS
In order to process the booking,  CC will need certain information from the guest about the party. It may be used for administration purposes solely by CC and for sending the guest future promotional or marketing literature. Any information will remain confidential and is protected under the Data Protection Act 1988.

LIABILITY
Craftsman’s Cabin shall have no liability for any death or personal injury unless this results from the negligence of Craftsman’s Cabin. In addition, Craftsman’s Cabin accepts no responsibility for the safety of, or the loss or damage to the guest’s possessions whilst on the Craftsman’s Cabin’s property or land. Exception to this is if damage or loss is caused by negligence by Craftsman’s Cabin or its employees.

LAW
The contract between the guest and Craftsman’s Cabin is governed by English Law. Any dispute the guest has with Craftsman’s Cabin shall be dealt with in an English Court of Law.

DECLARATION
I have read the booking conditions and agree on behalf of all members of my party to abide by those conditions. I understand that any balance payments must be paid at least 8 weeks before the holiday is due to start. I am over 21 years of age.